Support Policy

Email support@easyasst.com for any support request. Founder users also receive direct setup help from the team during onboarding.

• Account setup and access issues.
• How-to questions about the planner and operator dashboard.
• Bug reports.
• Billing and refund requests.

During the founder phase, we aim to respond within one business day. Issues that affect a live wedding in progress are prioritized above all else and handled as quickly as possible.

Support is staffed during business hours, Arizona time (Mountain Standard Time year-round). Wedding-day-critical issues are handled outside business hours on a best-effort basis.